If you’ve been wronged and need legal action, filing a complaint through the Kenyan legal system is your first step. Whether it’s a workplace dispute, fraud, land issue, or criminal matter, knowing the right process ensures your case is handled properly.
1. Identify the Type of Complaint ⚖️
Before filing, determine whether your complaint falls under:
✔ Criminal cases (e.g., fraud, theft, assault) → Report to the police
✔ Civil cases (e.g., land disputes, contracts) → File at a magistrate’s court
✔ Employment disputes → Report to the Employment and Labour Relations Court
✔ Consumer complaints → File with the Competition Authority of Kenya (CAK)
2. Gather Necessary Evidence 📄
To strengthen your case, collect:
📌 Written agreements (if applicable)
📌 Emails, texts, or other communications
📌 Witness statements
📌 Police reports (if the matter involves a crime)
3. Report to the Relevant Authority 🏢
✔ Police Complaints – Visit the nearest police station and file an Occurrence Book (OB) report. Request a case reference number.
✔ Court Cases – File your civil or criminal complaint at a magistrate’s court with the necessary documents.
✔ Business/Consumer Issues – Submit a complaint to the Competition Authority of Kenya (CAK) via their website or offices.
4. Mediation or Court Hearing ⚖️
Depending on the nature of your complaint, authorities may:
✔ Call for mediation between parties (common in civil disputes)
✔ Schedule a court hearing if mediation fails
✔ Assign investigators (for criminal matters)
5. Follow Up on Your Case 📞
✅ Keep checking with the relevant authority for updates on progress.
✅ If unsatisfied, escalate the matter to higher courts or government bodies.
✅ Seek legal advice from an advocate if necessary.
Final Tips 💡
✔ Always keep copies of documents and receipts when filing a complaint.
✔ Know your legal rights to avoid being intimidated or dismissed.
✔ If dealing with police, insist on a written report and OB number.
By following these steps, you can legally address any disputes or injustices in Kenya’s legal system. 🏛️💼
